Terms of Service

Effective Date: 1/1/2025

1. Introduction

Welcome to Dual Fuel. These Terms of Service (“Terms”) govern your access to and use of our website, services, and communications, including SMS messages. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Services Provided

Dual Fuel specializes in providing energy-efficient solutions, including oil-to-gas conversions, heating system installations, energy monitoring, and emergency support services. Our services may require registration, account creation, and the sharing of certain personal information in compliance with our Privacy Policy.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and up-to-date information when requested.

  • Comply with all applicable laws and regulations.

  • Use our services only for their intended purposes.

  • Not engage in any activity that disrupts or interferes with our operations or networks.

4. SMS Communications and Opt-Out

By providing your mobile number, you consent to receive SMS messages from us regarding our services and other relevant information. You can opt out at any time by replying “STOP” to a message sent to you.

After you send the SMS message “STOP”, we will send you a confirmation SMS acknowledging your unsubscription. Following this, you will no longer receive SMS messages from us. However, we may still communicate with you for non-marketing purposes, such as service-related messages, account administration, and responses to service requests.

If you want to re-subscribe, you may sign up again as you did initially or send “START” to resume receiving SMS messages.

5. Assistance and Support

If you experience issues with our messaging program, you can reply with the keyword “HELP” for assistance, or you can contact us directly at:
📞 347-669-2427
📧 customerservice@dualfuelcorp.com

6. Carriers and Messaging

Carriers are not liable for delayed or undelivered messages. We strive to ensure the timely delivery of SMS messages, but we cannot guarantee that messages will be received promptly.

Message and data rates may apply for any SMS messages sent to or received from us. If you have any concerns regarding your text or data plan, please contact your wireless provider.

7. Payment and Billing

If applicable, payments for our services must be made in accordance with the agreed-upon terms. Failure to make timely payments may result in service suspension or termination. Additional fees may apply for late payments or returned transactions.

8. Privacy and Confidentiality

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. By using our services, you acknowledge and agree to the terms outlined in our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Dual Fuel and its affiliates, directors, employees, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

  • Service interruptions or delays.

  • Loss of data or business revenue.

  • Any unauthorized access to or use of our servers and stored information.

10. Changes to Terms

We reserve the right to update these Terms at any time. Any modifications will be posted on our website, and continued use of our services after such changes constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us via our website or at:
📧 [customerservice@dualfuelcorp.com]
📞 [347-669-2427]