THE DUAL FUEL DIFFERENCE
Dual Fuel is an integrated service provider of cost savings and energy-efficient solutions. We're committed to providing the best quality service to our customers – whether it's an equipment upgrade or a full-blown system revamp, we've got you covered.
Improved Operations
Dedicated account managers and portfolio level management enhances your ability to operate your energy assets. Turnkey solutions for all your energy needs including:
Service Inspections, Commodity Supply, Compliance, Installation, MonitorPlus™
Proactive Service
Resolve issues before they become problems. Dual Fuel is the only company that offers an integrated monitoring and service package for your energy system.
Cost Savings
Dual Fuel has saved our customers millions of dollars on their operating expenses through rebate procurement, energy efficiency retrofits, and commodity risk management.
Phone
(347) 669-2427
Location
32 Cortlandt Street Mount Vernon NY 10550
Hours
Mon-Sun 24/7
AFFILLIATIONS
By entering your phone number and clicking 'SUBMIT' you agree to receive SMS messages from Dual Fuel. Message and data rates may apply. You may receive up to 4 messages per month. To Opt-out reply STOP to unsubscribe. For assistance via SMS reply HELP or call us at: 347-669-2427. As per our Privacy Policy (below) we never share your mobile information with any 3rd parties.
Privacy Policy Dual Fuel Company LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information Collection and Use We collect personal information to provide you with the best possible experience. This may include:
Personal Identifiable Information (PII): Your name, contact details (e.g., phone number, email address, mailing address).
Account Management: Information related to your account, including service preferences and transaction history.
Service-Related Data: Information required for us to deliver our services effectively, such as addresses for service provision.
Your information is used solely for:
Delivering and improving our services.
Managing your account and service preferences.
Communicating with you regarding your requests, services, or updates.
2. Mobile Information and Text Messaging We value your privacy, particularly regarding mobile communications.
Mobile Information: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.
Text Messaging: Opt-in data and consent collected for SMS communications are securely stored and will not be shared with any third parties. This ensures that your consent and messaging preferences remain confidential.
3. Cookies and Tracking Technologies To enhance your experience on our website, we may use cookies or similar technologies to:
Understand user preferences.
Improve website functionality and services.
Analyze traffic and usage patterns.
You may modify your browser settings to manage or disable cookies; however, this may affect certain website functionalities.
4. Opting Out of Marketing and Promotional Communications We respect your preferences regarding communications:
Unsubscribing: You can unsubscribe from marketing and promotional communications at any time by replying “STOP” or “UNSUBSCRIBE” to SMS messages or contacting us via the contact form on our website.
Service-Related Communications: Even if you opt out of marketing messages, we may still communicate with you for essential purposes, such as:
Sending service-related updates.
Responding to service requests.
Addressing account administration needs.
5. Data Sharing and Disclosure We prioritize the security and privacy of your information. Your personal data will not be sold or shared with third parties, except in the following scenarios:
Service Providers: We may share necessary information with trusted partners to facilitate service delivery (e.g., logistics support).
Legal Compliance: We may disclose information if required by law or to protect our legal rights.
Business Transactions: In the event of a business merger, acquisition, or sale, your information may be transferred, but it will remain subject to this policy.
6. Data Security We implement robust security measures to safeguard your information, including:
Encryption of sensitive data.
Regular security assessments and updates.
Restricted access to personal data to authorized personnel only.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions, such as using strong passwords and securing your devices.
7. Your Rights You have the right to:
Access, update, or correct your personal information.
Request deletion of your personal data, subject to legal or contractual obligations.
Opt out of data processing for direct marketing purposes.
To exercise these rights, please contact us using the details provided below.
8. Changes to this Privacy Policy We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date.
9. Contact Us If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: customerservice@duafuelcorp.com
Phone: 347-669-2427
Address: 32 Cortlandt Street, Mt. Vernon, NY 10550
By using our services, you acknowledge and agree to the practices outlined in this Privacy Policy.
Terms of Service Effective Date: January 1st 2025
Welcome to Dual Fuel Company LLC ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our services, including our website, SMS communications, and related offerings. By engaging with our services, you agree to these Terms. If you do not agree, please refrain from using our services.
1. Use of ServicesEligibility: You must be at least 18 years old and capable of entering into a legally binding agreement to use our services.
Service Provision: We provide Dual Fuel and related services as outlined on our website or communicated through other means. All services are subject to availability.
Prohibited Activities: You agree not to misuse our services, including but not limited to fraudulent activities, interference with our operations, or violation of applicable laws.
2. User ResponsibilitiesAccurate Information: You are responsible for providing accurate and up-to-date information to facilitate the delivery of our services.
Communication: You agree to respond promptly to our communications to ensure the smooth execution of services.
3. Payment TermsPricing: Fees for services will be communicated prior to booking and are subject to applicable taxes or additional charges.
Payment Methods: Payments must be made using approved methods. Late payments may incur additional fees.
Cancellations: Cancellation policies will be communicated at the time of booking. Fees may apply for cancellations made after specified deadlines.
4. SMS Communications and Opt-Out: By providing your mobile number, you consent to receive SMS messages from us regarding our services and other relevant information.
Opt-Out: You can opt out at any time by replying "STOP" to a message sent to you. After sending "STOP," we will confirm your unsubscription via SMS, and you will no longer receive messages from us.
Service-Related Messages: Even after opting out of promotional communications, we may send essential, service-related messages necessary for account administration or to respond to service requests.
Re-Enrollment: To rejoin, sign up again or reply "START" to our messages, and we will resume SMS communications.
5. Assistance and SupportIf you experience issues with our messaging program:
Reply with the keyword "HELP" for additional assistance.
Contact us directly at customerservice@dualfuelcorp.com or 347-669-2427 for further support.
6. Carriers and MessagingCarrier Liability: Carriers are not liable for delayed or undelivered messages. While we strive to ensure timely delivery, delays may occur due to technical issues.
Message Rates: Message and data rates may apply for any SMS messages sent to or received from us. Contact your wireless provider for details about your text or data plan.
7. Privacy and Confidentiality: We are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your data.
8. Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our services.
9. Modifications to Terms: We may update these Terms from time to time. Updates will be posted on our website, and the "Effective Date" will be revised accordingly. Your continued use of our services constitutes acceptance of the updated Terms.
10. Governing Law: These Terms are governed by and construed in accordance with the laws of New York, without regard to conflict of law principles.
11. Contact Us: If you have questions or concerns about these Terms of Service, please contact us:
Email: customerservice@dualfuelcorp.com
Phone: 347-669-2427
Address: 32 Cortlandt Street, Mt. Vernon, NY 10550
By using our services, you acknowledge that you have read, understood, and agree to these Terms.